Privacy Policy

Last updated: [19.01.2026]

At EcoTray, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from ecotray.co (the “Site”).

1. Information We Collect

When you visit the Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process your orders.

Personal information you provide directly:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)

Automatically collected information:

  • IP address
  • Browser type and device information
  • Pages visited and interactions on the Site
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your order or inquiries
  • Provide customer support
  • Improve and optimize our website
  • Prevent fraud and ensure security
  • Send marketing emails (only if you opt in)

3. Sharing Your Information

We share your information only with trusted third parties necessary to operate our store, including:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g. card providers, PayPal, etc.)
  • Shipping and fulfillment partners
  • Analytics and marketing tools (such as Google Analytics or Meta, if enabled)

These third parties are authorized to use your information only as needed to provide their services.

4. Cookies

We use cookies to improve your browsing experience, analyze site traffic, and remember preferences.
You can control or disable cookies through your browser settings.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications

To exercise your rights, contact us at support@ecoash.co

7. Security

We take reasonable measures to protect your personal information. Payment data is processed securely by certified third-party providers and is never stored directly on our servers.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Email: info@ecotray.co